Aides

Privacy policy

Last updated October 19, 2026. This policy explains how the administrator of the aides.io service, referred to here as Aides, we or us, handles personal data of visitors, buyers and assistants. For any privacy question or request, write to support@aides.io.

1. Data we collect

  • Account data such as email address, password in hashed form, account type and the business you hire for.
  • Profile data assistants add, such as name, photo, skills, languages, time zone, availability, rate and skills test results.
  • Verification data assistants provide, such as an image of a government ID and a short live capture to confirm it matches the person.
  • Activity in the service, such as searches, shortlists, role posts, messages and timesheet entries.
  • Billing data such as plan, billing period and payment status. Card details are handled by our payment processor and never stored by us.
  • Technical data such as IP address, browser type, device and the pages you visit.
  • The search you run on the homepage, so we can show matching results.

2. Why we use it

  • To create and run your account and show profiles, messages and hires.
  • To verify that each assistant is a real adult and the person in the profile.
  • To take payments for plans and Aides Pro listings and keep billing records.
  • To keep the service secure, prevent fraud and enforce the terms.
  • To send account emails such as confirmation codes, receipts and important changes.
  • To understand how the service is used and improve it.

We rely on the contract with you, our legitimate interest in a safe and working service, legal obligations, and your consent where the law requires it.

3. Who receives your data

  • Buyers you contact, or who contact you, see the profile and messages shared in that conversation.
  • Our hosting provider, which stores the service and its data.
  • Our payment processor, which handles card payments.
  • Our identity verification provider, which checks ID documents and live captures for assistants.
  • Our email delivery provider, which sends account emails.
  • Authorities, where the law requires us to disclose data.

We do not sell personal data. Each provider may use the data only to deliver its service to us.

4. International transfers

Buyers and assistants use Aides from many countries, so data may be processed outside your country. Where the law requires it, we use appropriate safeguards for such transfers.

5. How long we keep data

  • Account and profile data, for as long as the account is open and for up to 12 months after it is closed.
  • Verification images, only as long as needed to complete the check and resolve any dispute about it, then deleted. The result of the check stays with the profile.
  • Billing records, for the period required by tax and accounting law.
  • Technical logs, for up to 12 months.

6. Your rights

Depending on where you live, you can ask to access, correct, delete or export your data, object to or restrict some processing, and withdraw consent at any time. California residents can also ask what we collect and request deletion, and we do not sell or share personal data for cross-context advertising.

Send requests to support@aides.io from the email address of your account. You may also complain to your local data protection authority.

7. Cookies

We use only cookies that the service needs to work, such as the session, security and your preferences. We do not use advertising or tracking cookies.

8. Security

Data is sent over encrypted connections, access is limited to people who need it, and passwords are stored in hashed form. More details are on the security page.

9. Changes

We may update this policy. Material changes are announced by email or in the account panel.